Responsible Gaming Policy
At WinlyCoins, we are dedicated to fostering a responsible gaming environment to ensure that our players can enjoy a safe, enjoyable, and well-regulated gaming experience. This policy outlines the actions we take to assist players in managing their gaming habits and provides guidance on how to seek help if necessary.
1. Player & Customer Protection
1.1 Protection of Minors
We are committed to safeguarding minors from accessing our gaming services. To support this, we encourage parents and guardians to use filtering software to block access to inappropriate online content.
Tips for Parents:
Secure your login credentials and do not share them.
Avoid leaving devices unattended while logged in to your account.
Refrain from using the "Remember Me" feature on shared devices.
Keep financial details and bank cards out of children's reach.
Ensure minors do not engage in gaming activities designed for adults.
1.2 Safe Gameplay Practices
We encourage players to practice safe gameplay by:
(i) Treating gaming as a fun and entertaining activity.
(ii) Exercising control over gameplay time and in-game spending.
(iii) Balancing gaming with other everyday responsibilities.
(iv) Avoiding gameplay under the influence of alcohol or drugs.
(v) Viewing games as a form of entertainment, not as an escape from reality or financial issues.
1.3 Identifying Gaming Disorders
Problematic gaming behaviors can manifest in various ways, including:
(i) Difficulty in controlling the amount of time spent gaming.
(ii) Prioritizing gaming over other important activities and responsibilities.
(iii) A growing interest in gaming despite negative consequences.
An increase in playtime without concern for its impact.
2. Self-Exclusion Options
To help customers participate responsibly, we offer self-exclusion options to manage access to our platform.
Self-Exclusion Options:
Take a Break: Temporary closure of your account for a period ranging from 24 hours to 12 months. During this time, you will not be able to access your account.
Self-Exclusion: Extended account closure for a minimum of 6 months. After the self-exclusion period, you can request to reopen your account after a 7-day waiting period.
If you wish to self-exclude, please email us at support: support@winlycoins.com with the subject line "Self-Exclusion Request," including your full name, email address, and a request to exclude your account for a specific period.
If you accidentally activated self-exclusion, you must submit a written request to reopen your account. The reopening will only be considered after receiving your explicit confirmation, and certain conditions may apply to reopen your account.
3. Setting Spending Limits
We monitor player behavior to identify signs of problem gambling, such as excessive playtime, frequent deposits, and irregular betting patterns. If any concerning behavior is noticed, we may intervene by issuing warnings or temporarily suspending accounts for further review.
To help manage your spending, you can set daily, weekly, or monthly limits for in-game purchases. If you wish to set or modify your spending limits, please contact our support team at support@winlycoins.com, and we will promptly implement your request.
4. Betting Time Limits
In addition to spending limits, we have implemented a system that notifies players when they have been playing for 240 minutes (4 hours) as a reminder to take a break. You can choose to disable these notifications in your account settings if you prefer.
5. Recognizing Problematic Gaming Behavior
If you notice any of the following behaviors in yourself or others, it may indicate problematic gaming:
Frequently thinking about gaming or planning future gaming sessions.
Lying or hiding the extent of your gaming habits.
Becoming frustrated or angry when interrupted during gameplay.
Using gaming as a way to escape real-life problems or negative emotions.
6. Seeking Help
If you or someone you know is struggling with gaming addiction, we provide resources to assist with recognition and support. The following organizations can offer help:
Gaming Addicts Anonymous: gamingaddictsanonymous.org
Smart Social Gamers: smartsocialgamers.org
National Problem Gambling Helpline: 1-800-522-4700
We encourage you to seek help if needed and take advantage of these resources.
7. Contact Us
For additional assistance or to request responsible gaming measures, please reach out to our support team:
Email: support@winlycoins.com
Attn: Responsible Gaming Administrator
8. Amendments to Our Responsible Gaming Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on our website and will take effect immediately. We encourage you to check this page regularly to stay informed about our responsible gaming measures.
By continuing to use our services, you agree to the terms of this updated Responsible Gaming Policy.
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